Shipping and Delivery Policy

At Ishkol - The Learning Station, we are committed to providing seamless services to our students. While most of our offerings are delivered online, we understand that some services, such as offline after-school tuitions and skill development courses, require additional considerations. Below, we outline our shipping and delivery policies for different categories of educational services:

Offline After-School Tuitions (Pre Primary to Senior Secondary):

1. Location and Timings:

- Our offline tuition centers are strategically located for easy accessibility.

- We adhere to specific timings for each grade level to ensure a structured learning environment.

2. Enrollment and Confirmation:

- Students can enroll in our offline tuitions through our website or by visiting our centers.

- Upon enrollment, students receive a confirmation email with details of the center, class schedule, and tutor information.

3. Materials and Resources:

- We provide relevant study materials, textbooks, and practice papers during offline sessions.

- Students can also access digital resources through our online platform.

4. Attendance and Makeup Classes:

- Regular attendance is crucial for effective learning. We encourage students to attend all sessions.

- In case of unavoidable absences, we offer makeup classes to ensure continuity.

5. Safety Measures:

- Our centers follow strict safety protocols, including temperature checks, sanitization, and social distancing.

- Parents can rest assured that their children are in a secure environment.

Government Job Exam Preparation

1. Study Materials:

- We provide comprehensive study materials, including printed notes and practice sets.

- These materials are shipped to the student's address within a reasonable timeframe.

2. Online Resources:

- Our online platform offers mock tests, video lectures, and e-books.

- Students can access these resources immediately upon enrollment.

3. Updates and Notifications:

- We keep students informed about exam dates, syllabus changes, and other relevant updates.

- Notifications are sent via email or SMS.

Skill Development Courses

1. Course Materials:

- For skill development courses, we provide both physical and digital materials.

- Physical materials (such as workbooks or tools) are shipped to the student's address.

2. Certification and Badges:

- Upon successful completion of skill courses, students receive certificates and digital badges.

- Certificates are either handed out during offline sessions or mailed to the student's address.

3. Delivery Timeframes:

- We strive to deliver physical materials within 7-10 business days from the date of enrollment.

Returns and Refunds:

1. Damaged or Incorrect Materials:

- If any study materials arrive damaged or are incorrect, students can request replacements.

- We will ship/provide the correct materials promptly.

2. Refunds:

- Refunds are processed as per our general refund policy.

Read our Refund and Cancellation Policy.

Contact Us

If you have any questions or need assistance related to shipping and delivery, feel free to reach out to our support team at contact@ishkol.in.

Thank you for choosing Ishkol - The Learning Station. Let's learn, grow, and succeed together! 🌟📚